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Our company, Money Mailer held our recent meeting at the Platinum Hotel. I wish to take time to acknowledge and thank you and your staff for the great service that we have received. The facilities were beyond our expectations with oversized rooms including kitchenettes that were very clean and the staff extremely helpful and accommodating. Your hotel is a meeting planner's dream!
Below is a list of your team members that delivered extraordinary service:
Sales: Teri Morales
Catering Sales Manager: Kathryn Knapp
Concierge: Gita Saval
Reservations: Elizabeth Coffey
I travel a lot and I have seen too many hotels treat their guests like one-timers that deserve nothing better than a lumpy bed and semi-rude staff. We will be happy to bring our groups back to your hotel because of the special treatment they receive.
Angel Ketsdever, CMP
Special Events Manager
Money Mailer, LLC |
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Dear Platinum Staff,
I want to make sure they know that we saw an incredible difference in service quality. The staff in very department from engineering to dining to front desk to valet and of course the lounge were very attentive. The Platinum Team in all departments consistently went out of there way to make our stay at the hotel was pleasant.
We've always liked the property (the reason for our repeat returns) but this level of service was a wonderful and unexpected change. I fear that the word will now get out on one of Las Vegas' best kept secrets.
Thank You!
CG |
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Mr. Schrader,
Last week, your hotel hosted a training seminar for us. In the run up to the delivery, we were in close contact with Kathryn Knapp. When I received reports from my staff to the effect that everything would be taken care of it gave me pause. I have heard that so many times, and most of those times were predictive of disaster. Not this time. Kathryn and her staff (Jackie Quintana and Andrew Lloyd) exceeded our experience and expectations. They were attentive, they were responsive, they were flexible and they were exceptionally pleasant. Our high level students were equally impressed. Our IT needs were met successfully as evidenced by the absence of even a single glitch.
We hope to be able to avail ourselves of your hospitality in the future. If a potential client would like a reference, don’t hesitate to refer them to me. Finally, please express our thanks to Kathryn and her staff.
Sincerely,
DM
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Everyone we dealt with at the property was attentive and extremely competent. I will absolutely give my whole-hearted recommendation and let the LV Film Office know how accommodating your property was to our project.
Pam Hudgens,
Mercury Film and Television |
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