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For a claim to be valid under this guarantee, it must satisfy all Terms and
Conditions and be submitted in compliance with the Claims Processing procedures.
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If you find and advise the hotel of a lower, published, available room rate
for the same hotel, for the same room type and bed type, and for the same
dates and number of guests (the "Competing Rate"), prior to, or within 24 hours
after, making a reservation on our hotel website, the hotel will honor
the Competing Rate, along with an additional 10% off. Additional Charges
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The Best Rate Guarantee does not apply to taxes, gratuities, or any additional resort
service charges or guest charges or fees that may apply.
Available Room Types
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The Best Rate Guarantee applies to a competing room type that is substantially similar
to a room type that can be booked on our hotel Website. Competing room types have
features that include, but are not limited to, similar views, amenities, bedding,
and room size as determined by the hotel at its sole discretion ("Competing Room").
If the hotel website does not have a substantially similar room type to the Competing Room,
the hotel, in its sole discretion, may honor the rate for the Competing Room with applicable rate
limitations, plus a Best Rate Guarantee 10% additional discount, provided such meets all other
Terms and Conditions.
Different Currencies
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In the event that the Competing Rate is in a different currency from the hotel rate,
the hotel will convert the Competing Rate into the same currency as the rate offered on
the hotel's Website. The currency exchange rate to be applied will be based on the exchange
rate at the time of making the original reservation. After converting the Competing Rate,
the hotel reserves the right to deny a claim where the Competing Rate appears lower than
the hotels rate if it deems that the difference between the rates is due to, but not limited to,
different currency exchange rates used by the two rate providers.
Multiple Night Stay
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In the event of a multiple night stay, the Best Rate Guarantee will compare the total room
cost of the stay as booked at the the hotelwith the total room cost of the stay booked
at a Competing Rate.
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Multiple claims for a stay consisting of two or more consecutive nights at the same hotel
will be treated as one claim for one stay and the Best Rate Guarantee will be applied to that one stay.
Opaque Providers
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The Best Rate Guarantee does not apply to any rates from opaque providers including,
but not limited to, Priceline.com, Site59.com or Hotwire.com. An opaque provider is any entity
or service that prevents the buyer from obtaining information relating to available hotel
rooms until after the buyer has guaranteed payment ("Opaque Provider"). A site is opaque
if it does not divulge any of the following points; (a) the name of the property on which the
available hotel room is located, (b) the precise location of the property on which the available hotel
room is located, (and (d) other specific information that may divulge the property's identity
(e.g., exact property restaurant name).
Packaged Rates
- The Best Rate Guarantee does not apply to packaged rates. Packaged rates include...
- Hotel accommodations sold as part of a travel package, in which the property
does not provide the extra service, including, but not limited to accommodations plus
airfare and/or car rental and/or cruise, as offered on sites such as Expedia.com.
- Hotel accommodations sold with value added amenities, including,
but not limited to, free breakfast and hotel parking
Rate Limitations
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The Best Rate Guarantee applies to a Competing Rate with rate limitations
that are substantially similar to the rate limitations of the rate that can
be booked on the hotels Website. Rate limitations include, but are not limited to,
advance purchase requirements, prepayment and deposit requirements, and cancellation
and change policies. If there is no rate available that has substantially similar rate
rules to that of the Competing Rate, and the Competing Rate is lower than any available
hotel rate, the hotel, in its sole discretion, may honor the Competing Rate with the applicable
Rate Limitations, room type, and amenities plus a Best Rate Guarantee 10% discount, provided
it meets all other Terms and Conditions.
Unpublished Rates
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The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates are rates not
available to the general public. Rates not available to the general public include,
but are not limited to:
- Corporate discount rates
- Wholesale rates
- Group rates
- Meeting rates
- Any rates requiring membership in a club such as AAA rates or AARP rates,
affinity program, or other organization where the rates are targeted specifically toward
a specific group of individuals and not intended for the general public.
- Direct mail solicitations
- Electronic mail solicitations
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The hotel has the sole right and discretion to determine the validity of any claim,
including, but not limited to, determining that the claim is for the same hotel, room type,
dates, and that it meets all Terms and Conditions, and Claims Processing requirements.
Claims Processing
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A claim must be submitted prior to, or within 24 hours after, making a reservation through the hotel
Website, and 24 hours before scheduled arrival. If the original reservation was made within 24 hours
of arrival, the Best Rate Guarantee is not applicable. An original reservation refers to the initial
reservation made through the hotel Website and does not include modified or cancelled reservations.
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The Best Rate Guarantee does not apply to existing reservations booked through a Competing Room provider.
If a reservation is booked through a Competing Room provider, the hotel is not responsible for any fees
associated with the cancellation of that reservation.
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For quicker Best Rate Guarantee processing, it is recommended that you make a reservation through
the hotel Website prior to filing the claim.
Claim Submittal Form
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A claim submittal web form is available online.
To submit this claim form, fill out all the required fields and click the submit button.
Communication for Valid Claim
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Upon validation of the claim, the hotel will send an email or other communication to you
that includes the reservation confirmation number, the new rate you will be charged.
- If you have not received a confirmation from the hotel within 24 hours of submitting
a claim, you may contact the hotel by email or phone to check the status of your claim.
- A customer who submits a claim prior to making a reservation and whose claim is
deemed valid by the hotel will be contacted to inform them that they have a valid claim.
The customer must respond to the hotel within 24 hours or prior to local check-in time,
which ever comes first, to complete the booking process. Otherwise, the customer will not
be able book at the valid Best Rate Guarantee claim rate.
Denied Best Rate Guarantee Rate
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If, for any reason, following receipt of confirmation of a valid claim and creation of a Best Rate
Guarantee reservation, the Hotel does not honor the Best Rate Guarantee rate, you must contact
the hotel within 15 days of the conclusion of your stay with the reservation number for your claim.
The hotel will investigate the denied Best Rate Guarantee rate and will arrange reimbursement of the
difference between the room rate charged and the confirmed Best Rate Guarantee rate, provided the room
rate charged is higher than the confirmed Best Rate Guarantee rate.
Pre-paid Rates
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In the case of a fully prepaid rate booked through the hotel website, the hotel will refund the
difference to your credit card, if applicable, within 30 business days of submitting your claim.
If a pre-paid reservation is booked through a Competing Room provider, the hotel is not responsible
for any fees associated with the cancellation of that reservation.
Rate at Checkout
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Upon checkout at the Hotel, you will be automatically be charged the confirmed lower rate.
If requested, you may present your email confirmation from the hotel to the front desk agent
as validation for the lower rate.
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Void where prohibited by law. The hotel reserves the right to amend, revise, supplement,
suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without
prior notice.
Click Here For The Best Rate Form.
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